Urgent Repairs

This guideline is aimed at providing guidance to tenants in need of an urgent repair. 

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Urgent repairs, as defined under the Residential Tenancies Act 1997 (the Act), include the following:

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• burst water service

• blocked or broken toilet system

• serious roof leak

• gas leak

• dangerous electrical fault

• flooding or serious flood damage

• serious storm or fire damage

• failure or breakdown of any essential service or appliance provided by the rental provider for hot water, water, cooking, heating, or laundering

• failure or breakdown of a cooling appliance or service provided by the rental provider

• failure or breakdown of the gas, electricity or water supply

• failure or breakdown of any safety related device including a smoke alarm or pool fence

• any fault or damage that makes the property unsafe or insecure, such as a pest infestation or the presence of mould or damp caused by or related to the building structure

• an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

• a serious fault in a lift or staircase.